The Influence of Service Quality on BPJS Patient Satisfaction at Adam Malik Hospital Medan

Abstract

This research aims to determine the influence of service quality on BPJS patient satisfaction at Adam Malik Hospital, Medan. The author uses the associative quantitative research method. Associative research is a research method that asks questions about two or more variables. The data used is primary data obtained directly from the source or place where the research was conducted. The sample used was BPJS Hospital patients. Adam Malik as many as 30 people. The research instruments used are validity tests and reliability tests. The data analysis technique used is multiple linear regression. Based on calculations carried out by the author using the SPSS 27 program application, the results of this study show that service quality does not have a significant effect on patient satisfaction but has a significant positive effect on patient satisfaction