Procedures And Implementation of Performance Evaluation Of Teachers And Staff At Sempoa SIP

Abstract

Performance evaluation is a crucial managerial instrument in human resource management, particularly in non-formal educational institutions that rely heavily on service quality and parental trust. Sempoa SIP Company, as an informal educational institution focusing on abacus training and children’s cognitive development, implements performance evaluation as a core strategy to maintain and improve the quality of teaching and administrative services on a continuous basis. This study aims to analyze in depth the procedures, implementation, and impacts of performance evaluation on the professionalism of teachers and administrative staff at Sempoa SIP. This research employs a qualitative approach using a case study method, with data collected through in-depth interviews, field observations, and analysis of internal company documents. The findings indicate that performance evaluation at Sempoa SIP is conducted regularly, systematically, and flexibly, referring to Key Performance Indicators (KPI), direct observation, learning quality control, and routine performance reports. The implementation of performance evaluation has shown a significant positive impact on teaching quality, administrative staff performance, parental satisfaction, student retention, and the long-term sustainability of the non-formal education institution